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Baldwin Inn & Suites, SureStay Collection by Best Western | Hotel in West Springfield

7.6 (103 Reviews) |  1 Bathroom
West Springfield Hotel | Baldwin Inn & Suites, SureStay Collection by Best Western

Hotel in West Springfield

Suburban hotel with free breakfast and a 24-hour front desk
Along with a 24-hour front desk, this smoke-free hotel has express check-out and a TV in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine.
Housekeeping is available on request.
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.


The recreational activities listed below are available either on site or nearby; fees may apply.

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21 Baldwin Street, West Springfield, 01089, USA

Amenities

Air Conditioner
Parking
TV
Security/Safety
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Toilet paper
  • Private bathroom
  • Free toiletries
  • Soap
  • Towels
  • Shower/tub combination
  • Shampoo
Bedroom
  • Blackout drapes/curtains
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Pillow-top mattress
  • Iron/ironing board
  • Desk
  • Connecting rooms available
  • Laptop-friendly workspace
  • Desk chair
  • Phone
  • Free local calls
Breakfast
  • Free continental breakfast available daily 7:00 AM–9:00 AM
  • Microwave
Parking
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
Accessibility
  • Thin carpet in public areas
  • Visual fire alarm
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Well-lit path to entrance
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Stair-free path to entrance
  • This property does not have elevators
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
Activities
  • Golf lessons
  • Mountain biking
  • Theme parks
  • Zoo
  • Casino
  • Hiking/biking trails
  • Health/beauty spa
  • Golfing
Entertainment
  • 40-inch flat-screen TV
  • Cable channels
  • Streaming services
  • Hulu
  • Netflix
General
  • Water dispenser
  • Vending machine
  • Slovak
  • English
  • Czech
  • Smoke-free property
  • TV in lobby
  • Renovated guestrooms - May 2025
  • At least 80% lighting from LEDs
Guest Services
  • Microwave
  • Change of bedsheets (on request)
  • Multilingual staff
  • 24-hour front desk
  • Luggage storage
  • Housekeeping (on request)
  • Change of towels (on request)
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime early check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! up to 2 children 18 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 25 per pet, per stay (maximum usd 50 per stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 40 lbs per pet) pets allowed for an extra charge of usd 25 per pet, per stay (maximum usd 50 per stay) pets cannot be left unattended service animals are welcome, and are exempt from fees welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed tax id - c0008033250 this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Amanda
Nov 25, 2025 10:41:35 PM
Review Score:   8
Summary: Nice front desk staff, Very clean. Bed could have been comfier
See All Reviews

Room Arrangement

Room Info Facilities
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

General

Mini-fridge, Separate sitting area, Sofa bed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

General

Dining table, Kitchen, Dishwasher, Full-sized refrigerator/freezer, Separate sitting area, Sofa bed, Stovetop, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

General

Dining table, Kitchen, Dishwasher, Full-sized refrigerator/freezer, Separate sitting area, Sofa bed, Stovetop, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

General

Dining table, Kitchen, Dishwasher, Full-sized refrigerator/freezer, Separate sitting area, Sofa bed, Stovetop, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

General

Mini-fridge, Separate sitting area, Sofa bed, Balcony, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Accessible, Bathtub
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Accessible, Bathtub

General

Mini-fridge, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Queen Beds, Non Smoking
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking

General

Mini-fridge, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Non Smoking
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Non Smoking

General

Mini-fridge, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this West Springfield hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the West Springfield hotel have a swimming pool?

No, this West Springfield hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in West Springfield hotel?

Best-rates for the West Springfield hotel starts from $116 per night with includes Bedding/Linens, Wellness Facilities, Toiletries, Entertainment, Laundry, Air Conditioner, TV, Security/Safety, Guest Services, Breakfast, Child Friendly, Internet, Kitchen, Parking with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is West Springfield hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the West Springfield hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the West Springfield hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the West Springfield hotel?

Based on the information reported by the owner or manager, the West Springfield hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for West Springfield hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the West Springfield hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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